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Date & Time
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27/04/2006
18:04 GMT+1
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Emergency Maintenance - Follow Up
Service Affected:- Leo
A hard drive failure occurred on Leo Tuesday 25th at around 6.12PM BST. We had a new drive installed and replicated data to a new drive. The process caused around 50 minutes of inaccessibility to websites due to the required reboot and change of drives. The drive change was necessary in order to resume normal operation.
Once the server was rebooted
MySQL was unfortunately not running due to a permissions error and the data centre had changed the server password and not given out the new one. The person that has the password has left for today and they are not resetting the password until billing arrives so in turn nothing could be done to resolve any of the issues.
If any users still have persisting database errors please open a new support ticket.
We are classing this as a sole inaccessibility downtime and providing credit on a case by case basis. For information please see our uptime guarantees per terms and conditions.
Please accept our apologies for the period of time where your website was inaccessible
Kind Regards,
Customer Support
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25/04/2006
23:45 GMT+1
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Emergency Scheduled Maintenance
Service Affected:- Leo
A hard drive failure occurred on Leo yesterday at around 6.12PM BST. We are taking the server offline 27/04/2006 morning in order to install and replicate data to a new drive. The process may take up to 2 hours to complete. This will be causing extended downtime but it is necessary in order to resume normal operation.
Please check here for the latest status of the network
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23/04/2006
20:41
GMT+1
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Connectivity Issues - Follow
Up
Service Affected:-
Barracuda
The issues should be resolved within the next 30 minutes.
Please check here for the latest status of the network
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23/04/2006
20:25
GMT+1
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Connectivity Issues
Service Affected:-
Barracuda
Connectivity issues appear to be affecting all users connecting to Barracuda at this time. Once we have more information we will update this page.
Please check here for the latest status of the network
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13/02/2006
12:05
GMT+0
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Emergency
Scheduled
Maintenance - Follow Up
Service Affected:-
Barracuda
Scheduled maintenance has been completed.
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13/02/2006
20:30
GMT+0
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Emergency
Scheduled
Maintenance
Service Affected:-
Barracuda
Between 9PM-11PM GMT+0 -
13/02/2006
we will performing an important upgrade on Barracuda, this involves
a full system reboot we estimate that downtime will be less than 10
minutes.
Please check here for the latest status of the network
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13/02/2006
03:40
GMT+0
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Scheduled
Maintenance - Follow Up
Service Affected:-
Barracuda
Scheduled maintenance has been completed.
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12/02/2006
18:35
GMT+0
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Scheduled
Maintenance
Service Affected:-
Barracuda
Between 1AM-2AM GMT+0 -
13/02/2006
we will performing an important upgrade on Barracuda, this involves
a full system reboot we estimate that downtime will be less than 10
minutes.
Please check here for the latest status of the network
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10/02/2006
22:34
GMT+0
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Network
Issues -
Follow Up
Service Affected:-
Leo
At around 7PM GMT+0
electricians tripped a router power panel bringing most if not all the
network down. All power was restored within 20 minutes and in some cases
within 10 minutes. All maintenance work at this facility has been
paused.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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10/02/2006
19:05
GMT+0
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Network
Issues
Service Affected:-
Leo
We
are currently experiencing network issues with server Leo, we have no
further information on this outage.
Please check here for the latest status of the network
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17/01/2006
18:30
GMT+0
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Network Issues - Follow Up
Service Affected:-
Leo
Between 15.15 PM-15.30 PM
GMT+0 - 17/01/2006 a router developed an
issue and a reboot was required.
Your website(s) experienced no more than 10
minutes of inaccessibility.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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17/01/2006
15:20
GMT+0
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Network Issues
Service Affected:-
Leo
We
are currently experiencing network issues with server Leo, we have no
further information on this outage.
Please check here for the latest status of the network
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14/12/2005
09:45
GMT+0
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Scheduled
Maintenance - Follow Up
Service Affected:-
node1 VPS
Scheduled maintenance has been completed.
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14/12/2005
00:42
GMT+0
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Scheduled Maintenance
Service Affected:-
node1 VPS
Between 6AM-9AM GMT+0 -
14/12/2005
we will performing an important upgrade on our node1 VPS, this involves
a full system reboot we estimate that downtime will be less than 10
minutes.
We will verify that all VPS accounts come up as normal.
Please check here for the latest status of the network
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13/12/2005
09:05
GMT+0
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Emergency
Maintenance - Follow Up
Service Affected:-
Barracuda
Emergency maintenance has been completed.
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13/12/2005
05:35
GMT+0
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Emergency Maintenance
Service Affected:-
Barracuda
Between 6AM-9AM GMT+0 -
13/12/2005
Barracuda may be unavailable at times due scheduled router maintenance.
Please check here for the latest status of the network
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04/12/2005
22:32
GMT+0
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Apache
Fail - Follow Up
Service Affected:-
Leo
In response to the issue, the outage was due to a reintroduced or still
residing cPanel bug within WHM. The cPanel version has been updated on
this machine to ensure this issue does not persist further.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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04/12/2005
21:57
GMT+0
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Apache
Fail
Service Affected:-
Leo
We are investigating a
configuration which is causing Apache to fail respectively
Please check here for the latest status of the network
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18/11/2005
22:05
GMT+0
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Power
Maintenance - Follow Up
Service Affected:-
Barracuda
Power maintenance has been completed.
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15/11/2005
23:15
GMT+0
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Power
Maintenance
Service Affected:-
Barracuda
Between 6AM-9AM GMT+0 -
18/11/2005 Barracuda will be unavailable for up to 5 minutes to perform
power maintenance.
Please check here for the latest status of the network
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18/11/2005
22:00
GMT+0
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Network Issues - Follow
Up
Service Affected:-
Leo
In
response to the network connection issues affecting server Leo those who
wish to have your account moved to a different server please open a
support ticket.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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17/11/2005
20:59
GMT+0
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Network Issues
Service Affected:-
Leo
We
are currently experiencing network issues with server Leo, we have no
further information on this outage. If you wish to have your account
moved to a different server please open a support ticket.
Please check here for the latest status of the network
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15/11/2005
23:15
GMT+0
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Network Issues - Follow
Up
Service Affected:-
Leo
Between 2.40AM-2.55AM GMT+0 -
15/11/2005 Leo was inaccessible due to an issue with another server on
the same switch. Service was restored within 15 minutes.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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15/11/2005
03:20
GMT+0
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Network Issues
Service Affected:-
Leo
We
are currently experiencing network issues with server Leo, we have no
further information on this outage.
Please check here for the latest status of the network
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10/11/2005
03:50
GMT+0
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Emergency
Power Maintenance - Follow Up
Service Affected:-
Barracuda
Emergency power maintenance has been completed.
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09/11/2005
22:50
GMT+0
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Emergency Power Maintenance
Service Affected:-
Barracuda
Between 1AM-2AM GMT+0 -
10/11/2005 Barracuda will be unavailable for up to 15 minutes to perform
emergency power maintenance.
Please check here for the latest status of the network
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31/10/2005
13:02
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Timeout & MySQL Fail
-
Follow Up
Service Affected:-
Leo
The issues affecting leo have now been resolved, there should be no
further outages.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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28/10/2005
02:10 |
Timeout & MySQL Fail
Service Affected:- Leo
We are currently experiencing
a number of issues with server
Leo
Please check here for the latest status of the network
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01/08/2005
18:32
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Connection Loss
-
Follow Up
Service Affected:-
All
The data centre has given the all clear for the issues earlier there
should be no further outages.
Please accept our apologies for the period of time where your website
was inaccessible
Kind Regards,
Customer Support
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01/08/2005
06:18 |
Connection Loss
Service Affected:- All
We are currently experiencing network problems with all servers, this
is due to a data centre outage.
Please check here for the latest status of the network
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30/06/2005
18:32
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Connection Loss
-
Follow Up
Service Affected:-
Leo
The data centre has given the all clear for the issues yesterday there
should be no further outages.
The
intermitted connection losses should be fully resolved in the upcoming
weeks once we are moved over to a new dual uplink switch.
Please accept our apologies for the period of time where your website
was inaccessibleKind Regards,
Customer Support
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29/06/2005
06:18 |
Connection Loss
Service Affected:- Leo
We are currently experiencing network problems with server Leo, this
is due to a data centre outage.
Please check here for the latest status of the network
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17/06/2005
19:42
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Failed cPanel
Update -
Follow Up
Service Affected:-
Leo
At 19.12 a failed cPanel update occurred, by 19.17 a normal service was
resumed and all services functioning correctly.
Please accept our apologies for the period of time where your website
was inaccessibleKind Regards,
Customer Support
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17/06/2005
19:15 |
Failed cPanel
Update
Service Affected:- Leo
We are currently experiencing an issue with our latest cPanel update.
Please check here for the latest status of the network
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14/06/2005
09:15
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Connection Loss
-
Follow Up
Service Affected:-
Leo
At 08.50 a router connecting our range of IPs was rebooted, normal
status was resumed at 9.00.
Please accept our apologies for the period of time where your website
was inaccessibleKind Regards,
Customer Support
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14/06/2005
09:10 |
Connection Loss
Service Affected:- Leo
We are currently experiencing network problems with server Leo, this is
due to router reboot.
Please check here for the latest status of the network
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21/05/2005 15:10
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Connection Loss
-
Follow Up
Service Affected:-
Leo
At 12:02 LEO lost connection, the data centre has reported that all
traffic had to be rerouted due to a failure on one of there bandwidth
providers. Rerouting traffic took between 5-15 minutes depending on your
location.
Please accept our apologies for the period of time where your website
was inaccessibleKind Regards,
Customer Support
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21/05/2005
12:10 |
Connection Loss
Service Affected:- Leo
We are currently experiencing network problems with server Leo, this is
due to data centre outage.
Please check here for the latest status of the network
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20/05/2005 21:30
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Failed Apache
-
Follow Up
Service Affected:-
Leo
At 21:38 Apache failed on server LEO, service was restored at 21:51. At
22.04 Apache failed once again, we have now corrected the malfunction
and normal service was restored at 22.28. Please accept our apologies
for the amount of time where your websites where inaccessible
Kind Regards,
Customer Support
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20/05/2005
21:59 |
Failed Apache
Service Affected:- Leo
Reported errors of Apache failing
Please check here for the latest status of the network
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26/04/2005 16:15
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Network Issues
-
Follow Up
Service Affected:-
All
The
data centre has given the all clear for the outage yesterday, the cause
of the network issues was due to a faulty power unit which has now been
replaced.Kind Regards,
Customer Support
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25/04/2005
09:45 |
Network Issues
Service Affected:- All
We are currently experiencing network problems with all servers, this is
due to data centre outage
Please check here for the latest status of the network
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28/02/2005 01:05
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Server DDOS Attack - Resolved
Service Affected:- Leo
All DDOS attacks have been blocked, we have been monitoring the activity
over the last 6 hours and there have been no known problems. Please
accept our apologies for the period of time where your website was
inaccessible.
Kind Regards,
Customer Support
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27/02/2005 16:50 |
Server DDOS Attacks
Service Affected:- Leo
We are currently suffering from a number of DDOS attacks on Leo, we are
working to block and resume a normal service as quickly as possible
Please check here for the latest status of the network
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22/02/2005 21:00
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Server Load
- Follow Up
Service Affected:- Server Two
We have an abnormal higher load on server two, due to the phpBB exploit,
users are urged to upgrade to the latest stable version as soon as
possible
Kind Regards,
Customer Support
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22/02/2005 20:28
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Server Load
Service Affected:- Server Two
Reported unusual higher server load
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24/12/2004 13:50 |
Failed MYSQL
- Resolved
Service Affected:- Server One
This has now been resolved
Kind Regards,
Customer Support
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24/12/2004 13:50 |
Failed MYSQL
Service Affected:- Server One
Reported MYSQL failing
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